Refund Policy

This Refund Policy describes how Yash Enterprises Online handles refunds for orders placed on our website. By placing an order, you agree to the terms outlined below.

1. When Refunds Are Issued

Refunds may be issued in the following situations:

• Approved returns under our Return Policy
• Order cancelled before dispatch
• Item is out of stock and cannot be fulfilled
• Duplicate payment for the same order
• Significant delivery failure where the order cannot be completed

2. Refund Amount

The refund amount depends on the situation:

• Full refund: Book price plus handling and courier charges, if the order was not dispatched or the error was on our side.
• Partial refund: Book price only, if return shipping or restocking charges apply.
• No refund: Handling and courier charges are non-refundable once the order has been shipped, except when the return is due to our error.

3. Refund Method & Timeline

Refunds are processed to the original payment method used at checkout:

• UPI / Bank transfer: 5–7 business days after refund approval
• Other payment methods: As per the respective payment provider's timeline

You will receive a confirmation email or message once the refund has been initiated. Please allow additional time for your bank or UPI app to reflect the credit.

4. Order Cancellation

You may cancel an order before it is dispatched by contacting us immediately with your order ID. If payment was already made, a full refund will be processed within 5–7 business days.

Once an order has been shipped, cancellation is not possible. You may request a return after delivery as per our Return Policy.

5. Failed or Unverified Payments

If you paid via UPI but your order was not confirmed, contact us with the transaction reference number. We will verify the payment and either confirm your order or process a refund within 7 business days.

6. Chargebacks & Disputes

We encourage customers to contact us directly before raising a payment dispute. We will work to resolve issues promptly. Unverified chargebacks may result in suspension of future orders.

7. Contact for Refunds

To request a refund or check refund status:

• Email: info@yashenterprisesonline.in
• Phone: +91 7020121893

Please include your order ID, payment reference, and a brief description of the issue.