Privacy Policy

Yash Enterprises Online ("we", "us", or "our") respects your privacy. This Privacy Policy explains what information we collect when you use our website, how we use it, and your rights regarding your personal data.

1. Information We Collect

We may collect the following information when you browse our site or place an order:

• Contact details: Name, phone number, email address
• Delivery information: Shipping address, city, state, PIN code, landmark
• Order details: Books purchased, quantities, order ID, payment status
• Technical data: Browser type, device information, and pages visited (via standard web logs)
• Communications: Messages you send through our contact form or customer support

2. How We Use Your Information

We use your information to:

• Process and deliver your book orders
• Send order confirmations and delivery updates
• Respond to your queries and support requests
• Process returns and refunds
• Improve our website and customer experience
• Comply with legal obligations

3. Data Storage

Order information may be stored locally in your browser (localStorage) and in our order management systems, including Google Sheets via secure backend integration. We retain order data as long as necessary to fulfill orders, handle returns, and meet legal requirements.

4. Sharing of Information

We do not sell your personal information. We may share limited data with:

• Courier partners: Name, address, and phone number for delivery
• Payment processors: As required to verify UPI or other payments
• Service providers: Who assist in website hosting or order management, under confidentiality obligations
• Legal authorities: When required by law or to protect our rights

5. Cookies & Local Storage

Our website uses browser local storage to save your shopping cart and order history on your device. We do not use third-party advertising cookies. You can clear local storage through your browser settings, which may reset your cart.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data, subject to legal and operational requirements
• Opt out of promotional communications

To exercise these rights, contact us using the details below.

8. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us data, please contact us for removal.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the revised policy.

10. Contact Us

For privacy-related questions or requests:

• Email: info@yashenterprisesonline.in
• Phone: +91 7020121893